Managed IT Services & Tech Support
We can host your application in a dedicated server, a virtual server, or a shared server. From bare-metal, to virtual infrastructure. Our approach is to for our servers to fit your applications to size. And if you need more umph, a simple change will provide immediate results.
We will call you
ZipData secures your network
ZipData delivers IT services and solutions for your business and non-profit organizations in Miami and South Florida. We are a full technology service company. From procurement of hardware and security software to developing an interactive site to engage with customers.
Network Management, Monitoring and Maintenance
Monitor & Manage
We will monitor and manage your Network. Our holistic approach includes local area and wireless networks, routers, firewalls, switches, and wireless access points
Troubleshooting Network Errors
We specialize in troubleshooting network errors and failures/outages including degraded service. We employ OpenNMS network management tool to proactively detect errors and inconsistencies before they affect your business.
Notifications
We specialize in troubleshooting network errors and failures/outages including degraded service. We employ OpenNMS network management tool to proactively detect errors and inconsistencies before they affect your business.
Support Protocols
Our change management and incident resolution protocols support the repair and restore service. We meet regularly to analyze systemic failures and promote long-term solutions. Individual incident analysis will be provided within 5 business days of failure.
Maintenance Support
We work with your IT team to validate maintenance support contracts for all in-scope hardware equipment.
Our Support Offer
Our support packages are designed to deal with the problems that arise with your network. We will quickly diagnose and repair most faults through telephone, remotely or onsite. We get your network up and running in the shortest time possible. Should an onsite visit be required, an engineer will be dispatched at your priority. Most support issues however can be prevented with a little maintenance, catching potential problems before the happen.
- Immediate customer technical support by phone, email, or web
- Subject matter expertise in Microsoft, Apple and Linux Technologies
- Phone and onsite ongoing support for your network and computers
- Helpdesk services
- Remote support on servers and workstations
- Preventive measures to keep issues from arising
- Cost-effective prepaid support packages with rollover hours
- Satisfaction is guaranteed
- 30 days guarantee if a problem resurfaces within 30 days, you do not pay for it again.
Maintenance
Once your network is up and running you will want to ensure it stays that way, and with a maintenance package you get the following services:
- Analysis of your system on a quarterly basis
- Critical Microsoft Updates
- Anti Virus Updates
- Advance Hard Disk Defragmentation
- Virtual Memory Management
- Temp Files Deletion
- Early Warning System ( detect potential problems before they arise )
More IT Support Services You Might Need
Managed IT Services
We can host your application in a dedicated server, a virtual server, or a shared server. From bare-metal, to virtual infrastructure. Our approach is to for our servers to fit your applications to size. And if you need more umph, a simple change will provide immediate results.
IT Security
Multiple layers of security ensure uptime for your systems. From email perimeter, to layer 2 firewalls, to VPN remote office connections for your information workers
Private Cloud Servers
Unmetered, unlimited connections for your applications and dedicated servers. Our geographically diverse infrastructure has uptime service level agreements of 99.999%.
IT Consulting & Strategy
Invest in technology for the long term. Our virtual CIO service will help you navigate data and information technology budgets and strategies to help your organization flourish.
Software Development
Our sister company, Bluejeanware, will help your design and develop web based or iPhone app for your business. If you dream it, we code it.
Help Desk & Support
Our Help Desk immediately responds to support requests. We have assigned engineer to your organization. When you call, we know your configuration. Your staff does not waste time repeating the issue and describing your network. Onsite support is available in Miami, Broward, Palm Beach, and the Keys.
What Our Clients Are Saying
What one thing can ZipData do to best improve its effectiveness at meeting your total needs?